/* Phase 2 — Tickets UI */

.page-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 14px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}

.page-head h1 {
  margin: 0 0 4px;
  color: var(--purple-deep);
  font-size: 1.45rem;
}

.page-head-actions {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.count-pill {
  background: var(--purple-soft);
  color: var(--purple-dark);
  border-radius: 999px;
  padding: 6px 12px;
  font-size: 13px;
  font-weight: 700;
}

.btn-outline-ju {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 44px;
  padding: 8px 16px;
  border-radius: 10px;
  border: 1px solid var(--purple);
  color: var(--purple-dark);
  background: #fff;
  font-weight: 700;
  cursor: pointer;
}

.btn-lg { min-height: 48px; padding-inline: 22px; font-size: 15px; }

.btn-warn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 44px;
  padding: 8px 16px;
  border-radius: 10px;
  border: none;
  background: #b42318;
  color: #fff;
  font-weight: 700;
  cursor: pointer;
}

.filters-panel {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  margin-bottom: 16px;
  padding: 8px 14px 14px;
}

.filters-summary {
  cursor: pointer;
  font-weight: 700;
  color: var(--purple-deep);
  padding: 8px 0;
  list-style: none;
}

.filters-summary::-webkit-details-marker { display: none; }

.filters-form {
  display: grid;
  grid-template-columns: 1.4fr repeat(4, 1fr) 1fr 1fr auto;
  gap: 10px;
  align-items: end;
}

.filters-form input,
.filters-form select,
.ticket-form input,
.ticket-form select,
.ticket-form textarea,
.action-block input,
.action-block select,
.action-block textarea,
.inline-upload input,
.card-panel textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 12px;
  background: #fff;
  font-family: inherit;
  min-height: 44px;
}

.ticket-form textarea,
.action-block textarea,
.card-panel textarea {
  min-height: 110px;
  resize: vertical;
}

.search-field { grid-column: span 1; }

.tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.tickets-table th,
.tickets-table td {
  border-bottom: 1px solid var(--line);
  padding: 12px 8px;
  text-align: right;
  vertical-align: middle;
}

.tickets-table th {
  color: var(--muted);
  background: #faf7fc;
  font-weight: 700;
  white-space: nowrap;
}

.ticket-row {
  cursor: pointer;
  transition: background .15s ease;
}

.ticket-row:hover { background: #fbf8fd; }

.ticket-id {
  font-family: Consolas, "Courier New", monospace;
  color: var(--purple-mid);
  font-weight: 700;
  font-size: 12px;
}

.status-chip,
.prio-chip {
  display: inline-block;
  border-radius: 999px;
  padding: 3px 10px;
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}

.status-New { background: #eef4ff; color: #3538cd; }
.status-InProgress { background: #f3eaf8; color: #552e70; }
.status-WaitingBeneficiary { background: #fffaeb; color: #b54708; }
.status-Escalated { background: #fef3f2; color: #b42318; }
.status-Closed { background: #ecfdf3; color: #067647; }

.prio-Low { background: #f2f4f7; color: #475467; }
.prio-Normal { background: #f3eaf8; color: #552e70; }
.prio-High { background: #fffaeb; color: #b54708; }
.prio-Urgent { background: #fef3f2; color: #b42318; }

.tickets-mobile { display: none; gap: 10px; }

.ticket-card {
  display: block;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 14px;
  box-shadow: var(--shadow);
  animation: fadeIn .25s ease;
}

.ticket-card-top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 8px;
}

.ticket-card-subject {
  display: block;
  color: var(--purple-deep);
  margin-bottom: 8px;
}

.ticket-card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  color: var(--muted);
  font-size: 12px;
  margin-bottom: 10px;
}

.ticket-card-foot {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.empty-state { text-align: center; padding: 36px 20px; }

.fab-create {
  display: none;
  position: fixed;
  left: 18px;
  bottom: 18px;
  width: 56px;
  height: 56px;
  border-radius: 50%;
  background: var(--purple);
  color: #fff;
  font-size: 28px;
  font-weight: 700;
  align-items: center;
  justify-content: center;
  box-shadow: 0 12px 28px rgba(85, 46, 112, 0.35);
  z-index: 40;
}

.form-grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-bottom: 14px;
}

.form-field label {
  display: block;
  font-weight: 700;
  color: var(--purple-deep);
  margin-bottom: 6px;
  font-size: 14px;
}

.form-actions { margin-top: 8px; }

.ref-banner {
  border: 1px solid #abefc6;
  background: linear-gradient(180deg, #ecfdf3, #fff);
  margin-bottom: 16px;
}

.ref-banner-label {
  color: #067647;
  font-weight: 800;
  margin-bottom: 8px;
}

.ref-banner-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.ref-no {
  display: block;
  font-size: 1.35rem;
  color: var(--purple-deep);
  font-family: Consolas, monospace;
}

.ticket-detail-layout {
  display: grid;
  grid-template-columns: 1.35fr 0.9fr;
  gap: 16px;
  margin-bottom: 16px;
}

.channel-banner {
  border: 1px solid #e4d7ef;
  border-radius: 14px;
  padding: 14px 16px;
  background: linear-gradient(180deg, #fbf8fd, #fff);
  margin-bottom: 14px;
}

.channel-banner span {
  display: block;
  font-size: 12px;
  color: var(--muted);
}

.channel-banner strong {
  color: var(--purple-deep);
  font-size: 17px;
}

.channel-banner p {
  margin: 6px 0 0;
  color: #445;
  font-size: 13px;
}

.kv-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  background: #f3eaf8;
  border-radius: 12px;
  padding: 12px;
  margin-top: 14px;
}

.kv-grid span {
  display: block;
  font-size: 12px;
  color: var(--muted);
}

.kv-grid strong {
  color: var(--purple-deep);
  font-size: 14px;
}

.result-banner {
  margin-top: 14px;
  border-radius: 12px;
  padding: 12px 14px;
  background: #ecfdf3;
  border: 1px solid #abefc6;
}

.result-banner .label {
  font-size: 12px;
  color: #067647;
  font-weight: 700;
  margin-bottom: 4px;
}

.result-banner .value {
  font-size: 14px;
  color: #085d3a;
  line-height: 1.7;
  font-weight: 700;
}

.ticket-timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  border-right: 2px solid #e8dff0;
}

.ticket-timeline li {
  position: relative;
  padding: 0 16px 16px 0;
  margin-right: 10px;
}

.ticket-timeline li::before {
  content: "";
  position: absolute;
  right: -7px;
  top: 6px;
  width: 12px;
  height: 12px;
  border-radius: 50%;
  background: var(--purple);
  box-shadow: 0 0 0 3px #f3eaf8;
}

.ticket-timeline strong {
  display: block;
  color: var(--purple-deep);
}

.ticket-timeline time {
  font-size: 12px;
  color: var(--muted);
}

.ticket-timeline p {
  margin: 6px 0;
  font-size: 13px;
  line-height: 1.6;
}

.attach-list {
  list-style: none;
  padding: 0;
  margin: 0 0 12px;
}

.attach-list li {
  padding: 8px 0;
  border-bottom: 1px dashed #e8dff0;
}

.inline-upload {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}

.actions-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 14px;
}

.action-block {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 12px;
  border: 1px solid #e4d7ef;
  border-radius: 12px;
  background: #fbf8fd;
}

.action-block-wide { grid-column: 1 / -1; }

.action-block label {
  font-weight: 700;
  font-size: 13px;
  color: var(--purple-deep);
}

.flash {
  border-radius: 12px;
  padding: 12px 14px;
  margin-bottom: 12px;
  font-weight: 700;
}

.flash-ok { background: #ecfdf3; color: #067647; border: 1px solid #abefc6; }
.flash-err { background: #fef3f2; color: #b42318; border: 1px solid #fecdca; }

.sidebar-toggle {
  display: none;
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 10px;
  min-width: 44px;
  min-height: 44px;
  font-size: 20px;
  cursor: pointer;
}

.mobile-nav-backdrop {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(20, 10, 30, 0.45);
  z-index: 50;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: none; }
}

@media (max-width: 1100px) {
  .filters-form {
    grid-template-columns: 1fr 1fr;
  }
  .filters-form .search-field,
  .filters-form .btn-ju {
    grid-column: 1 / -1;
  }
  .ticket-detail-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .tickets-desktop { display: none; }
  .tickets-mobile { display: grid; }
  .fab-create { display: flex; }
  .form-grid-2 { grid-template-columns: 1fr; }
  .actions-grid { grid-template-columns: 1fr; }
  .kv-grid { grid-template-columns: 1fr; }
  .sidebar-toggle { display: inline-flex; align-items: center; justify-content: center; }

  .app-shell.nav-open .mobile-nav-backdrop { display: block; }

  .sidebar {
    position: fixed;
    inset: 0 auto 0 0;
    right: 0;
    left: auto;
    z-index: 60;
    transform: translateX(105%);
    transition: transform .2s ease;
    width: min(86vw, 300px);
    overflow-y: auto;
  }

  html[dir="rtl"] .sidebar {
    transform: translateX(105%);
  }

  .app-shell.nav-open .sidebar {
    transform: translateX(0);
  }

  .sticky-actions {
    position: sticky;
    bottom: 0;
    z-index: 30;
    margin-bottom: 70px;
  }
}

/* Auth (Arabic login/register) */
.auth-page {
  display: grid;
  grid-template-columns: minmax(0, 480px);
  gap: 16px;
  align-items: start;
  justify-content: center;
}

.auth-card h1 {
  margin: 0 0 6px;
  color: var(--purple-deep);
}

.auth-side h2 {
  margin: 0 0 8px;
  color: var(--purple-deep);
  font-size: 1.1rem;
}

.remember-row { margin: 4px 0 8px; }

.remember-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 600;
  color: var(--purple-deep);
  cursor: pointer;
}

.remember-label input {
  width: auto;
  min-height: auto;
}

.auth-links-block {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 16px;
}

.auth-links-block a {
  color: var(--purple-dark);
  font-weight: 700;
}

@media (max-width: 900px) {
  .auth-page { grid-template-columns: 1fr; }
}

/* Manage account */
.manage-wrap { margin-bottom: 20px; }

.manage-layout {
  display: grid;
  grid-template-columns: 220px 1fr;
  gap: 16px;
  align-items: start;
}

.manage-nav {
  list-style: none;
  margin: 0;
  padding: 12px;
  background: #fff;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.manage-nav li { margin-bottom: 6px; }

.manage-nav a {
  display: block;
  padding: 10px 12px;
  border-radius: 10px;
  color: var(--purple-dark);
  font-weight: 700;
  min-height: 44px;
}

.manage-nav a.active,
.manage-nav a:hover {
  background: var(--purple);
  color: #fff;
}

.manage-content h2 {
  margin: 0 0 12px;
  color: var(--purple-deep);
  font-size: 1.15rem;
}

.email-current {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}

.email-current input { flex: 1; min-width: 180px; }

.account-data-grid {
  margin-top: 8px;
}

@media (max-width: 900px) {
  .manage-layout { grid-template-columns: 1fr; }
}

/* —— Phase 3: SLA / Notifications / CSAT —— */

.sla-cell {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-weight: 700;
  font-size: 13px;
  white-space: nowrap;
}

.sla-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
  background: #98a2b3;
}

.sla-OnTrack .sla-dot { background: #12b76a; }
.sla-AtRisk .sla-dot { background: #f79009; }
.sla-Breached .sla-dot { background: #f04438; }
.sla-Met .sla-dot { background: #12b76a; }
.sla-NotApplicable .sla-dot { background: #98a2b3; }

.sla-OnTrack { color: #067647; }
.sla-AtRisk { color: #b54708; }
.sla-Breached { color: #b42318; }
.sla-Met { color: #067647; }
.sla-NotApplicable { color: #667085; }

.sla-box {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  background: #f3eaf8;
  border-radius: 12px;
  padding: 12px;
}

.sla-box span {
  color: var(--muted);
  font-size: 12px;
  display: block;
}

.sla-box strong {
  display: block;
  color: var(--purple-deep);
  font-size: 15px;
}

.sla-status-row {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  margin-bottom: 12px;
}

.sla-panel h2,
.csat-panel h2 { margin-top: 0; }

.csat-stars {
  font-size: 1.6rem;
  color: #f79009;
  letter-spacing: 2px;
  margin-bottom: 6px;
}

.csat-score-row {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin: 8px 0 12px;
}

.csat-score-opt {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border: 1px solid var(--line);
  border-radius: 10px;
  background: #fff;
  cursor: pointer;
  font-weight: 800;
  color: var(--purple-deep);
}

.csat-score-opt input { display: none; }

.csat-score-opt:has(input:checked) {
  background: var(--purple);
  color: #fff;
  border-color: var(--purple);
}

.csat-form textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: 10px 12px;
  font-family: inherit;
}

.notify-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.notify-item.unread {
  border-color: var(--purple-mid);
  box-shadow: 0 0 0 1px rgba(106, 59, 139, 0.15);
}

.notify-item-top {
  display: flex;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 6px;
}

.notify-item-top strong { color: var(--purple-deep); }
.notify-item-top time { color: var(--muted); font-size: 13px; }

.notify-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 10px 0;
}

.notify-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

@media (max-width: 700px) {
  .sla-box { grid-template-columns: 1fr; }
}